Last updated: 17 June 2026
TrueGas Heating & Plumbing (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (www.true-gas.co.uk<http://www.true-gas.co.uk>), contact us, or use our services.
We are a small business based in Melton Mowbray providing gas engineering, boiler, central heating, and plumbing services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect the following types of personal information:
• Contact details: Name, email address, phone number, and postal address when you fill out our enquiry form, contact us by phone, WhatsApp, or email.
• Service-related information: Details about your property, boiler, heating system, or plumbing issue to allow us to provide a quote or carry out work.
• Technical data: IP address, browser type, and pages visited (via cookies and analytics tools).
• Correspondence: Records of any emails, messages, or calls with us.
We do not collect sensitive personal data unless it is necessary for providing our services and you voluntarily provide it.
2. How We Use Your Information
We use your personal information for the following purposes:
• To respond to your enquiries and provide quotes.
• To deliver our heating and plumbing services.
• To communicate with you about appointments, work updates, and invoices.
• To improve our website and services.
• To comply with legal obligations (e.g., Gas Safe regulations).
3. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
• Contract: To fulfil our obligations when you request a quote or book our services.
• Legitimate interests: To run and improve our business and provide customer service.
• Legal obligation: Where we need to keep records for safety or regulatory compliance.
• Consent: Where we have asked for it (e.g., marketing communications). You can withdraw consent at any time.
4. Sharing Your Information
We may share your information with:
• Trusted third-party service providers (e.g., payment processors, scheduling tools, or accountants) who help us deliver our services.
• Google (via reCAPTCHA on our contact form) – their Privacy Policy<https://policies.google.com/privacy> applies.
We do not sell your personal data to third parties. Any sharing is done under strict data processing agreements.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. This includes secure forms and limited access to data.
6. Cookies and Website Analytics
Our website uses cookies to analyse traffic and improve your experience. You can manage your cookie preferences via the banner on our site. For more details, see our cookie notice (if you add one).
7. Your Rights
You have the right to:
• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal requirements).
• Object to or restrict processing.
• Withdraw consent where applicable.
To exercise any of these rights, please contact us using the details below.
8. How Long We Keep Your Data
We retain your information only for as long as necessary for the purposes outlined above or as required by law (typically 6–7 years for business and safety records).
9. International Transfers
We do not routinely transfer your data outside the UK, but where we do (e.g., via Google services), appropriate safeguards are in place.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
TrueGas Heating & Plumbing
Melton Mowbray and surrounding areas
Email: info@true-gas.co.uk<mailto:info@true-gas.co.uk>
Phone: 07557 787319
You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your data: www.ico.org.uk<https://ico.org.uk
TrueGas Heating & Plumbing